Frequently Asked Questions

Below you'll find answers to commonly raised questions.

Getting Started with Spaces

How to access my Frameable Spaces dashboard?

Depending on how you purchased your plan is how you will find your Spaces Dashboard. If you purchased your plan directly from the Frameable website, please sign-in with the same email and password you used to check out. If you purchased from one of our experts, please check your email for sign-in information and access link. If you're still having issues please contact us here

How long does it take to set up a Frameable Workspace?

Set up is quick and easy, most users have their Space designed and ready to use in 20 minutes or less! If you need help designing your workspace, check out our Admin Setup Guides.

What if I need a feature outside of a specific plan?

Not to worry! You can include any of our features for any workspace! Schedule a call with one of our experts to create a Spaces package just right for you and your team.

Contract Questions

What if I want to make changes to my current contract?

If you would like to make changes to an already existing contract, contact a specialist and they will be able to build a plan customized to your needs.

I'm nearing the end of my contract. What are my options?

To extend your license, contract, or create a new agreement schedule a call to chat with our specialists.

I would like to add another admin to my Spaces account.

You can add as many administrators as you need to your Space. To add others, navigate to the “Workspace Members” tab and add the emails of new administrators and toggle from Member to Administrator, then click “Add Administrators”. If you need assistance, get support here.

Attendee Questions

Why can't I access Frameable Spaces?

There are different reasons why one might be having issues accessing Frameable Spaces. First, click here to access our System Check page. If you are having trouble with your camera or seeing other attendees check here Troubleshooting Guide. If you are on a VPN, try turning it off and rejoining.

How do I turn off my VPN?

Access your VPN Connection Application and switch it off. If you cannot find it right away, try searching your computer's applications for "VPN". Once you've turned off your VPN, refresh the page and rejoin the workspace.

Why am I getting a camera and/or microphone error message?

If your camera or microphone is not working properly, or other users are having a hard time seeing you, first check to see if you have any other video software open, if so, please shut that down. Second, check to ensure the correct camera and microphone have been selected within your Spaces settings. To check this, click the settings gear button at the bottom of your screen. If the issue still has yet to resolve, try toggling between the camera and microphone options listed to see if a change occurs. Lastly, if nothing else has worked, try restarting your device.

Can I bypass filling out my User Profile?

Yes, users can bypass filling out their User Profiles. If you would like to edit or update your User Profile at any time, you can do so by clicking on your avatar in the top right of the screen and clicking "Edit Profile". As an Administrator, you can also adjust what Members are prompted to fill out when joining the Space.

Administrator Questions

Can I enable SSO sign-in for my organization?

Yes. Mention this to your sales representative when designing your license to get this process started. Once enabled, you will be able to enter your sign-in key and allow Members to sign in via your organization's single sign-on. To add SSO to your plan, contact us here. To learn more about SSO sign-in, check out this resource.

What is a locked room used for?

A locked room can be used for a variety of things. Whether it's a closed discussion prior to a larger meeting or a private 1-on-1 discussion. Anyone in a Room can choose to lock a Room they are in by clicking on the Lock button next to the Room’s status bar, and the Room’s locked status will be visible to all on the Floor. Locking Rooms is also only available on Standard Floors.

How many people can fit in a Room or Floor?

Up to 25 people can be in a Room at a time. A Standard floor can hold up to 375 users at a time.

Technical Questions

Can I access Frameable Spaces through a Firewall?

While you may be able to access Frameable Spaces while using a Firewall or VPN, we cannot guarantee your experience while behind a Firewall or VPN. For the best experience, follow the instructions of your IT department for whether to use or disable your VPN or Firewall. Here is our Firewall and VPN Guide.

Where are Frameable's servers?

We have four servers at Frameable. Three servers are located throughout the United States and one server is located in Germany.